In 2010, I launched my own company, TopClick, helping businesses elevate their online presence through smart, user-focused web design. As founder, I wore every hat: UX designer, marketer, developer, project manager, strategist. And I learned how to deliver great work efficiently, repeatedly, and with empathy for both clients and users. Over seven years, I grew TopClick into a successful business built on trust, collaboration, and results.
Eventually, I brought that entrepreneurial mindset into the corporate world, joining organizations like Comcast and GSK to lead UX initiatives that were scalable, measurable, and deeply human-centered. I began developing not just great digital products, but the systems, processes, and structures that let creative teams thrive. I didn't know it at first, but I was slowly finding my professional calling: design operations.
Today, I lead design ops at Taco Bell, where I support a talented team of UX designers working on everything from the mobile app and website to our in-store kiosks. I build the scaffolding that holds it all together, including our emerging design system, research ops, capacity planning, team rituals, tool governance, and more — with just the right mix of strategy and creativity.
Taco Bell calls itself a cultural rebel, and that spirit runs through the way I work: I challenge stale processes, push for better tools, and believe teams do their best work when they feel seen, supported, and slightly unshackled. I’m serious about outcomes, but never too serious in the way we get there.
Whether I’m launching a new onboarding flow, leading a design system rollout, or creating space for remote teams to connect and grow, I bring heart, humor, and a whole lot of operations savvy to everything I do.
Fun fact: Being in DesignOps also lends itself to an aesthetic, very tightly planned travel itinerary. :)